Principles
Our Foundation
Our Mission
How we bring our vision to our customers:
Provide personalized guidance to businesses to help them attract, captivate, and grow customers online by using our full suite of web and marketing tools, curated roadmaps, and intelligent analytics.
Noble Cause
A meaning that unites us all:
We help people own their digital presence.
Vision
A forward-looking vision for the future of the world.
People have the freedom to choose how their digital content is shared.
Style, Voice, and Tone
Approachable
We’re here to help. We take complicated technical concepts and distill them down into plain english, without judgment or condescension. We speak to our customer’s experience level because we value them.
Conversational
We aren’t overly-formal, contrived or corporate. We’re people first, marketers second. We never sound scripted or phony.
Fun & Irreverent
We are playful and don’t mind a little humor. We try to keep it PG-13, but no promises.
Authentic
We get straight to the point. We’re candid, don’t dance around touchy subjects, and are always real with people.
Brand Values
DreamHost is a team of experienced web experts. We understand the importance of getting our clients’ content online and in front of their audience quickly. We promise to support their efforts using the latest open source tech and awardwinning support. Our core values were created and adopted by employees, and reflect DreamHost’s brand promise and our actual culture.
Empower People
Because we don’t need any stuffy-white-shirted-tie-wearing boss micro-managing our every move, we have the autonomy to complete the projects that matter and make a difference for customers. We do all of that because we believe in giving customers the right tools they need to achieve their dreams online. By empowering our employees to be truly helpful, we also empower our customers with products and services they need to do their business, their way... and that’s what it’s all about!
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Practice Shameless Honesty
Anyone can say that they’re open and honest, but at DreamHost we take it to extremes. We’re a gaping hole from which truth oozes, white hot, and which ultimately brings us closer together. Being transparent with each other and with our customers is a surefire way to build trust, mutual respect, and, if we’ve had enough wine, love.
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Give Everyone a Voice
Everyone at every level of the organization has a voice at DreamHost! We all bring our own unique perspective and experience to every conversation, and having those diverse inputs leads to better problem solving and more productive teams. Being able to influence and inform key decisions is an important part of feeling valued at work!
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Embrace Open Source
DreamHost understands the world is embracing open source technology. From our infrastructure, to our software stack, to our product management tools, we believe that open source products enable us to do great things for ourselves and, more importantly, our customers. Open source gives opportunities for growth, criticism and accountability. We not only leverage the work of others but contribute code back to larger projects that benefit all users - not just ourselves and our customers. That’s the beauty of the open source world.
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Practice Flexibility
With a full spectrum of hosting services, our flexibility extends beyond our customer offerings and is deeply ingrained in our culture as well. We’ve been known to bend into all sorts of uncomfortable positions to serve customers and our employees better!
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Provide Superhero Service
Because we don’t need any stuffy-white-shirted-tie-wearing boss micro-managing our every move, we have the autonomy to complete the projects that matter and make a difference for customers. We do all of that because we believe in giving customers the right tools they need to achieve their dreams online. By empowering our employees to be truly helpful, we also empower our customers with products and services they need to do their business, their way... and that’s what it’s all about!
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Be Irreverent & Fun
While we take our customers and the services we provide very seriously, we don’t take OURSELVES so seriously that dealing with us becomes an exercise in being PC. Life has “edges.” We tend to hangout around those edges in the way we do business, and that’s evident in the way we communicate. You are far more likely to encounter an off-the-wall, irreverent comment from us than you are to be subjected to corporate double-speak.
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