Our Brand

Mission Statement

We support an open web, empowering people with the tools they need to own their digital presence and succeed online.


Brand Promise

DreamHost is a team of experienced web experts. We understand the importance of getting your content online and in front of your audience quickly. We promise to support your efforts using the latest open source tech and award-winning support.


Vision Statement

People have the freedom to choose how their digital content is shared.


Noble Cause

We help people own their digital presence.


Brand Values

Empower People Empower People

Empower People
Because we don’t need any stuffy-white-shirted-tie-wearing boss micro-managing our every move, we have the autonomy to complete the projects that matter and make a difference for customers. We do all of that because we believe in giving customers the right tools they need to achieve their dreams online. By empowering our employees to be truly helpful, we also empower our customers with products and services they need to do their business, their way... and that’s what it’s all about!

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Practice Shameless Honesty Practice Shameless Honesty

Practice Shameless Honesty
Anyone can say that they’re open and honest, but at DreamHost we take it to extremes. We’re a gaping hole from which truth oozes, white hot, and which ultimately brings us closer together. Being transparent with each other and with our customers is a surefire way to build trust, mutual respect, and, if we’ve had enough wine, love.

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Give Everyone a Voice Give Everyone a Voice

Give Everyone a Voice
Everyone at every level of the organization has a voice at DreamHost! We all bring our own unique perspective and experience to every conversation, and having those diverse inputs leads to better problem solving and more productive teams. Being able to influence and inform key decisions is an important part of feeling valued at work!

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Speak Hacker Speak Hacker

Speak Hacker
At DreamHost we like to ask questions and then figure out the answers because we enjoy finding creative solutions through a combination of free thinking, free speech,and, of course, free software. Simply put, we speak hacker.

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Embrace Open Source Embrace Open Source

Embrace Open Source
DreamHost understands the world is embracing open source technology. From our infrastructure, to our software stack, to our product management tools, we believe that open source products enable us to do great things for ourselves and, more importantly, our customers. Open source gives opportunities for growth, criticism and accountability. We not only leverage the work of others but contribute code back to larger projects that benefit all users - not just ourselves and our customers. That’s the beauty of the open source world.

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Practice Flexibility Practice Flexibility

Practice Flexibility
With a full spectrum of hosting services, our flexibility extends beyond our customer offerings and is deeply ingrained in our culture as well. We’ve been known to bend into all sorts of uncomfortable positions to serve customers and our employees better!

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Provide Superhero Service Provide Superhero Service

Provide Superhero Service
DreamHost strives to max out the value and customer service we put into everything we do (see Superhero Service). We hire authentically super people, not those faceless detached robots you get at other places, because we believe that empowered employees can make better decisions and deliver top shelf service. We cultivate employee development with significant investment to grow the knowledge base and skillset of our employees.

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>Be Irreverent & Fun Provide Superhero Service

Be Irreverent & Fun
While we take our customers and the services we provide very seriously, we don’t take OURSELVES so seriously that dealing with us becomes an exercise in being PC. Life has “edges.” We tend to hangout around those edges in the way we do business, and that’s evident in the way we communicate. You are far more likely to encounter an off-the-wall, irreverent comment from us than you are to be subjected to corporate double-speak.

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Tone

Approachable. We’re here to help. We take complicated technical concepts and distill them down into plain english, without judgment or condescension. We speak to our customer’s experience level because we value them.

Conversational. We aren’t overly-formal, contrived or corporate. We’re people first, marketers second. We never sound scripted or phony.

Fun & irreverent. We are playful and don’t mind a little humor. We try to keep it PG-13, but no promises.

Authentic. We get straight to the point. We’re candid, don’t dance around touchy subjects, and are always real with people.


Style

People-Centric. There are real people working at DreamHost. There’s real people using DreamHost. We’ll never lose sight of that.

Playful. We’re fun! We feel positive, upbeat, and alive.

Relevant. We aren’t dated. We use modern best practices and aesthetics.

Simple. We’re clean, not cluttered. Function over form. A goal is always clear and effortless to achieve.


Personality

Educators. You can do what you want with us. We’ll tell you how.

Engaged. We’re not just here to take our users’ money. We’re their partner.

Proactive. When we see something needing improvement, we improve it.

Creative. We’re built by dreamers, for dreamers. The sky’s the limit, bitches!

Enthusiastic. People, you can do it. Our passion is infectious.

Inclusive. We’re all just people, tryin’ to make it in this world. Love and respect is key.

Welcoming. We are your host on the web. Come over and we’ll take care of you.